Apple's Difficult App Store Decisions Determined by Executive Review Board Run by Phil Schiller

When Apple has to make a difficult decision regarding an app in the App Store, its fate is determined in a meeting of a group called the Executive Review Board or ERB, led by Apple marketing chief Phil Schiller.

The detail was shared in a CNBC report on how the ‌App Store‌ works, which gives an inside look at Apple's ‌App Store‌ review team.

app store iphones
The Executive Review Board meets once per week and discusses controversial apps or iPhone apps that might be infringing on ‌App Store‌ guidelines, and it has the final word on whether an app can stay on the store or if it's going to be removed.

The ERB also creates the policies for Apple's Worldwide Developer Relations department, otherwise known as the App Review team that looks over every app submitted to the ‌App Store‌. Last year, the ERB was the team that decided to ban the controversial Infowars app from the ‌App Store‌ for violating Apple's content policies.

Apple runs multiple App Review teams around the world, and according to CNBC, recently opened up new offices in Cork, Ireland and Shanghai, China. Over the course of the last few years, hiring for the team has ramped up.

People on the app review team are paid hourly, have employee badges, and receive healthcare, like any other Apple employee with Apple opting to use a full in-house team rather than relying on contractors. The main App Review team is based out of an office in Sunnyvale, California, which is close to Apple's Cupertino campuses.

According to CNBC, new hires start out on ‌iPhone‌ apps, but as reviewers gain more experience, are able to evaluate apps with in-app purchases and subscriptions as well as Apple TV and Apple Watch apps. Each reviewer claims a batch of apps using a web portal, then checks over the app using an iPad (or Apple Watch or ‌Apple TV‌ for those apps). The app is compared to Apple's ‌App Store‌ guidelines, and reviewers decide whether to accept, reject, or hold the app.

Reviewers are expected to get through 50 to 100 apps per day, and evaluating most apps takes a short amount of time. Number of apps reviewed per hour is tracked by Apple, and they're also evaluated on whether or not review decisions are later overturned.

When an app is rejected, developers can appeal to the App Review Board, which is separate from the Executive Review Board, to get the decision overturned. Several appeals may eventually send an app to the ERB, though. Most apps are rejected for common reasons, but edge cases or apps that are publicly sensitive go to ‌Phil Schiller‌'s ERB for more careful evaluation.

Apple doesn't give apps from major companies special treatment, according to CNBC, and all apps are required to go through the same exact review process.

For more on how the ‌App Store‌ review process works, make sure to check out CNBC's full report.

Top Rated Comments

Cosmosent Avatar
64 months ago
RE: "Apple doesn't give apps from major companies special treatment,"

That's Total BS !
Score: 54 Votes (Like | Disagree)
Elyzien Avatar
64 months ago
This board must not use facts cuz they banned InfoWars from a fake news report.
Score: 24 Votes (Like | Disagree)
ninjadex Avatar
64 months ago
So let's get this straight... The man in charge of deciding whether an app stays or goes, or deciding what changes need to be made to an app, is the VP of marketing. Can anyone say conflict of interest? That makes no sense at all.
Score: 23 Votes (Like | Disagree)
Veraxus Avatar
64 months ago
That explains how/why Apple crippled the Steam Link app, despite it effectively just being a remote desktop client. The fact that the client I use intentionally disables features on my PC (and that Apple thinks they have any ethical right to dictate that) is outrageous.
Score: 17 Votes (Like | Disagree)
szw-mapple fan Avatar
64 months ago
This board must not use facts cuz they banned InfoWars from a fake news report.
This board doesn't have to try be impartial or unbiased, unlike a government institution. Apple can make their own rules based on perceived benefits and customers can choose whether to use Apple's devices.
Score: 15 Votes (Like | Disagree)
Plutonius Avatar
64 months ago
In the end, it's all about money.
Score: 15 Votes (Like | Disagree)

Popular Stories

iOS 18 Apple Music Messages and Notes Feature 1

iOS 18 Rumored to Add New Features to These 16 Apps on Your iPhone

Tuesday April 30, 2024 10:44 am PDT by
Apple is expected to announce iOS 18 during its WWDC keynote on June 10, and new features have already been rumored for many apps, including Apple Music, Apple Maps, Calculator, Messages, Notes, Safari, and others. Below, we recap iOS 18 rumors on a per-app basis, based on reports from MacRumors, Bloomberg's Mark Gurman, and others: Apple Maps: At least two new Apple Maps features are...
apple watch ipad demo 1

Check Out This Apple Watch iPad Demo Unit From 2014

Wednesday May 1, 2024 1:46 pm PDT by
With the 10th anniversary of the Apple Watch approaching, we thought it would be fun to take a look back at an interesting bit of Apple Watch history. After the Apple Watch was announced in 2014, and before it became available in 2015, Apple sent out custom Apple Watch iPad demo kiosks to retail stores. The Apple Watch and iPad units used for these devices were specially designed, had custom ...
maxresdefault

Will the New iPad Pro Really Have the M4 Chip?

Wednesday May 1, 2024 8:30 am PDT by
While Apple's upcoming iPad Pro models have been expected to feature the M3 chip for over a year, recent reports have unexpectedly suggested that the new devices will instead feature the as-yet-unannounced M4 chip. Subscribe to the MacRumors YouTube channel for more videos. Last week, Bloomberg's Mark Gurman said that he now believes there is a "strong possibility" that the upcoming iPad Pro ...
Apple CarPlay Dash

Report Examines GM's Controversial Move to Abandon Apple CarPlay

Wednesday May 1, 2024 4:53 am PDT by
An in-depth Bloomberg report today resurfaced General Motors' decision to replace Apple CarPlay with its own software. Last year, GM announced that it planned to forgo Apple CarPlay in its new electric vehicles, starting with the 2024 Chevrolet Blazer EV. Instead, the automaker introduced a proprietary infotainment platform, aiming to control and customize the digital experience within its...
Apple Watch Ultra 2 hero feature blorange

Kuo: Apple Watch Ultra to Get 'Almost No' Hardware Upgrades This Year

Wednesday May 1, 2024 6:53 am PDT by
Just over six months ago, Apple supply chain analyst Ming-Chi Kuo said the likelihood of a new Apple Watch Ultra being released in 2024 was "decreasing," but it now sounds like there will be an Apple Watch Ultra 3 this year after all. In a direct message shared with MacRumors today, Kuo said that while the Apple Watch Ultra will be updated this year, the new model will have "almost no"...
maxresdefault

Apple Announces 'Let Loose' Event on May 7 Amid Rumors of New iPads

Tuesday April 23, 2024 7:11 am PDT by
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of "Let Loose" and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more ...