Ten things I’ve learned as a UX researcher at Uber

CRANK

In July 2016, I joined Uber as the first member of our Bangalore-based UX team. I was one of the earliest researchers at the company outside of the U.S., and at that point, the Bangalore office had just opened and things were still taking shape. It seemed overwhelming at first — being in a distributed office, not having any other UX team members in the office, and working with a lot of non-technical teams which were new to UX research. However, this setting gave me a lot of opportunity and autonomy. This was a company that was extremely fast, exceedingly innovative, and deeply caring of its users.I got the opportunity to work on various teams, conduct research internationally and work with brilliant cross functional teams. I started as a researcher on a team called India Growth which focused on building our business specifically for the India market. I later moved to the Rider Access team which aimed to make Uber more accessible to riders in emerging markets via modes other than the …