Voice and the uncanny valley of AI
BRANK

The trap that some voice UIs fall into is that you pretend the users are talking to HAL 9000 when actually, you've just built a better IVR, and have no idea how to get from the IVR to HAL. How can we find the mental models for this to work - to bring less rather than more friction?

ben-evans.com
Related Topics: Machine Learning AI Wearable